Nova Logistics specializes in providing efficient and reliable courier services. We offer secure and timely delivery solutions for both individuals and businesses across Jamaica.

We proudly operate throughout Jamaica, serving various communities with our reliable courier services.

Tracking your shipment is easy with Nova Logistics. Once your package is in transit, you can use our online tracking tool, available on our website, to monitor its journey in real-time.

Delivery times may vary based on factors such as the destination and the type of service chosen. For specific delivery estimates, please contact our customer service team.

You can reach our customer service team via email at ] ornovalogisticscourier@yahoo.com by calling [your contact number]. Our dedicated team is ready to assist you with any inquiries or concerns

Once an order is confirmed, changing the delivery address may not be possible. Please contact our customer service team as soon as possible for assistance.

Yes, we offer insurance options for your shipments. Please inquire about insurance coverage when placing your order or contact our customer service team for more details.

We accept various payment methods, including credit cards and electronic funds transfers. Details on accepted payment methods will be provided during the ordering process.

Yes, we are committed to environmental sustainability. Our logistics operations incorporate eco-friendly practices to minimize our environmental impact.

We welcome potential partners and affiliates. For partnership inquiries, p lease reach out to our business development team at [Novalogisticscourier@yahoo.com].

*Unknown Packages*
To avoid any delays or additional fees, please ensure that all packages are properly labeled with accurate and complete shipping information, including the courier code specified in the address.

*What constitutes an unknown package?*
Any package lacking the courier code specified in the address will be classified as an unknown package.

*Consequences of unknown packages*
If a package is classified as unknown, it will incur a fee of $500 JMD to be removed from unknown status. Additionally, you will need to provide the correct tracking number for the package's removal.

*Removal process*
Please note that the removal of packages from unknown status may take up to 1 to 2 weeks to process. After processing, the package will be shipped on the next available shipment day. You will receive an email update once the package has shipped.

*Prevention is key*
To avoid any issues, please ensure that:
- All packages are properly labeled with accurate and complete shipping information
- The courier code specified in the address is included
- The correct tracking number is provided

By following these guidelines, you can help ensure that your packages are delivered efficiently and effectively.

To avoid paying customs duty on your packages, please note the following:
Orders valued at $100 or less: These packages are exempt from customs duty charges.
Orders valued over $100: These packages are subject to customs duties charges.

By keeping your orders below the $100 threshold, you can avoid paying customs duty. However, please be aware that customs regulations are subject to change, and we cannot guarantee that packages will not be assessed duties or taxes.
It's always a good idea to check with your local customs agency for the most up-to-date information on duties and taxes.

Once your package arrives at our warehouse we know you're eager to receive it. That's why we're committed to getting it to you quickly!
Delivery time to Jamaica: 24-48 hours
Frequency of shipments: 5 times per week

Yes, you read that right! We're able to get your packages to Jamaica in as little as 24-48 hours after they arrive at our warehouse. With our frequent shipments, you can trust that your package will be on its way to you quickly and efficiently.

4 Nova Logistics provides a range of services, including:
- Fast and reliable shipping to Jamaica
- Warehouse storage and handling
- Customs clearance and brokerage
- Delivery to your doorstep in Jamaica

Nova Logistics is committed to providing efficient and reliable logistics solutions to individuals and businesses, with a focus on fast and secure shipping to Jamaica.

Nova Logistics operates a logistics and shipping service that specializes in picking up barrels, clearing, and packaging in New York and Florida, with final delivery to Jamaica. Our services include:
- Pickup of barrels and packages in New York and Florida
- Customs clearance and brokerage
- Packaging and handling
- Shipping to Jamaica via our frequent shipments
- Delivery to your doorstep in Jamaica

We offer a 5-day grace period for package pickup or delivery. If your package is not picked up or delivered within this timeframe, storage fees will apply.

Storage fee start date: 5 days after package is ready for pickup or delivery

Please note that storage fees will be charged to your account if your package is not collected or delivered within the specified timeframe. To avoid these fees, please ensure timely pickup or delivery of your package.

We offer convenient payment options to make it easy for you to pay for your package.

Bank Transfer:
If you're transferring funds from CIBC to CIBC, you can make a bank transfer.

Online Payment System:
We also have an online payment system available on our website. When your invoice generates, you'll see the payment method option appear. Simply click on the link to access our secure payment portal:

Follow the prompts to complete your payment. If you have any questions or concerns, please don't hesitate to contact us.

Need help or have questions? Our customer service team is here to assist you!

_Contact Methods:_
- Call or WhatsApp: 876-478-5189
- Email:
- novalogisticsandcourierservice@gmail.com
- admin@novashipja.com

Feel free to reach out to us through any of these channels, and we'll be happy to help with your queries or concerns.

If you need to change the delivery address after placing an order, please contact us as soon as possible. We will do our best to accommodate changes, but please note that we may not be able to make changes once the package has shipped.

To request a change of delivery address, please contact us at:
- Call or WhatsApp: 876-478-5189
- Email:
- novalogisticsandcourierservice@gmail.com
- admin@novashipja.com

Please provide your order number and the updated delivery address, and we will assist you with the change.

At Nova Logistics, we take the safety and security of your shipments seriously. That's why we offer insurance options to protect your packages against loss or damage during transit.

Our insurance coverage includes:
- Protection against loss or damage
- Coverage for the full value of your shipment
- Peace of mind knowing your package is protected

Insurance Options:
We offer flexible insurance options to fit your needs. Please contact us to learn more about our insurance options and to determine the best coverage for your shipment.
Note: Please check with our customer service team for specific details on insurance coverage and options.

Our shipping rates are based on the weight of your package. If your package's weight falls between our listed weight categories, we will round up to the next weight category to determine the applicable rate.

Example:
- Package weight: 1.5 lbs
- Applicable rate: $600 (next rate up from 1 lb)

Please note that this rounding up policy ensures accurate and fair pricing for all our customers. If you have any questions or concerns, please don't hesitate to contact us.

Yes, someone else can use your address to order something online through our service. However, please note that:
- All updates and charges will be sent to your account
- It's recommended that each person has their own account for convenience and organization

Creating an account is free and easy, and it will help keep your information and orders separate and organized.

We charge an administrative processing fee of $500 JMD to cover the costs associated with processing and handling your shipment. This fee includes:
- Handling and processing of customs documentation
- Verification of shipment details and compliance with regulations
- Administrative tasks to ensure smooth and efficient delivery

This fee is necessary to ensure that your shipment is properly processed and cleared through customs, and that you receive your package in a timely and efficient manner.
For any additional questions or specific inquiries, feel free to contact our customer service team. Nova Logistics is dedicated to providing transparent and reliable courier services tailored to your needs